Welcome!
We're here to help solve any issues you may encounter while using Therapify and to enhance your experience. Below, you'll find Frequently Asked Questions (FAQs) and information on how to get further assistance.
Q: How do I use Therapify?
A: Therapify is a platform that allows you to discuss
your personal issues through an AI-powered chatbot. After registering, you can start chatting and enter your
information to personalize your therapy sessions.
Q: What information do I need to provide when registering?
A: For registration, you'll need to
provide basic information such as your name, age, gender, and marital status using Apple Sign-In.
Q: What payment methods can I use?
A: All payments are securely processed via Apple Pay. Your
personal payment information (credit card numbers, billing addresses, etc.) is not stored or processed by the app.
Q: Can I get a refund for my therapy session?
A: If you pay for a therapy session but do not
interact with the chatbot, you may request a refund. For more information about our refund policy, please see the
"Contact" section below.
Technical Issues:
Encountering a technical problem? Please email our support team at
[email protected]. Describe your issue in
as much detail as possible.
Refund Requests:
To request a refund, please email us at [email protected]
with the details of your transaction.
Feedback and Suggestions:
If you have any feedback or suggestions about our app, we'd love to
hear from you. Please reach out to us at
[email protected]. We aim to continuously
improve the user experience.
Thank You!
The Therapify Support Team